The Generic API messaging channel is Dixa's channel from external systems like chatbots, homegrown messaging platform, and connectors.
The intent is to use this channel to serve conversations from another system to agents work in Dixa and use webhooks as a carrier between Dixa and your external system. A specific example is a chatbot which has it's own widget as a user interface installed on your store front. When a conversation needs human interaction the chatbot will invoke our API and create the conversation with messages for the agent to understand the context and continue the conversation like a regular escalation. More use-case will be described in the use-case pages.
- The channel doesn't support audio, only text
- File and media hosting, the external system will have to host it