Introducing the Dixa API

At Dixa, we are convinced that you can grow your brand by providing better customer service. That is why it is so important to make the most out of your conversations with customers.

The Dixa API is built to support delivering the best agent and customer experience, helping you to build out automated workflows and to make smarter decisions by providing you with the right data and action points outside of Dixa.

The Dixa API allows you to customize and integrate with your personal Dixa account.

Dixa API as a replacement for the Integrations API

Once the new Dixa API is fully fleshed out, we will start the deprecation period for Integrations API. That means that all functionality from the Integrations API will be migrated over and adjusted. We will strive for full backwards compatibility. Integrations API will remain available for at least the entire year of 2022.

Dixa API limitations

Be aware that in order to access the Dixa API, you need to create a new API token, specifically for this API (read more on How to created an API token tutorial). This has to do with the fact that we have created a different setup for rate-limiting, as we are moving away from the previous generic rate limit per organization. We are moving to a set up that allows for a limitation per token and therefore more flexibility.

For the current release, we have set the following rate limit:

• Rate : 10 requests per second
• Bursts : 4 requests
• Quota : 864000 requests per day

We would also advise you to test the new endpoints in moderation first, to ensure that everything works as expected.

We have also limited the amount of members you can add and remove to a queue in a bulk query to 10.