Reopen conversation
PUT
Reopen a conversation and offer it in the same queue. Falls back to the default organization queue if the conversation has no target queue.
ApiKeyAuth conversation.replyheader
Authorization<token>Scope: conversation.reply
conversationId*integerFormat
int64Specify the acting user for the reopen
application/json- body
userId?stringAn optional agent/admin/AI agent to reopen the conversation. If not provided, the System User will be used.
Format
uuidThe conversation was successfully reopened and offered in the same queue
curl -X PUT 'https://dev.dixa.io/beta/conversations/{conversationId}/reopen' \ -H 'Authorization: <API token>' \ -H 'Content-Type: application/json' \ -d '{ "userId": "a53b25da-f676-4c52-acac-58c9280aa23d"}'Empty