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List activity log

Dixa API (beta)

Download OpenAPI description
index.json
index.yaml
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Servers
Mock server
https://docs.dixa.io/_mock/openapi/dixa-api/beta
https://dev.dixa.io

Analytics

Operations

Agents

Operations

End Users

Operations

Chatbots

Operations

Anonymization

Operations

Custom Attributes

Operations

Teams

Operations

Conversations

Operations

Claim conversation

Request

Claim a conversation for a given agent. To avoid taking over assigned conversations, set the force paremeter to false

Security
ApiKeyAuth
Path
conversationIdinteger(int64)required
Bodyapplication/jsonrequired
agentIdstring(uuid)required

The id of the agent who is claiming the conversation

forceboolean

Set as false to avoid taking over the conversation if it is already assigned to an agent

curl -i -X PUT \
  'https://docs.dixa.io/_mock/openapi/dixa-api/beta/beta/conversations/{conversationId}/claim' \
  -H 'Authorization: YOUR_API_KEY_HERE' \
  -H 'Content-Type: application/json' \
  -d '{
    "agentId": "5a556159-9c21-4f3e-a44f-d323deb80d16",
    "force": false
  }'

Responses

The conversation was successfully claimed

Response
No content

List activity log

Request

Get the activity log for a conversation by providing the conversation id.

Security
ApiKeyAuth
Path
conversationIdinteger(int64)required
curl -i -X GET \
  'https://docs.dixa.io/_mock/openapi/dixa-api/beta/beta/conversations/{conversationId}/activitylog' \
  -H 'Authorization: YOUR_API_KEY_HERE'

Responses

Activity log entries for a conversation

Bodyapplication/json
dataArray of objects(ActivityLogEntry)
Response
application/json
{
  "data": [
    { … }
  ]
}

Get conversation

Request

Get a conversation by id.

Security
ApiKeyAuth
Path
conversationIdinteger(int64)required
curl -i -X GET \
  'https://docs.dixa.io/_mock/openapi/dixa-api/beta/beta/conversations/{conversationId}' \
  -H 'Authorization: YOUR_API_KEY_HERE'

Responses

The conversation

Bodyapplication/json
dataAnonymizedConversation (object) or ChatConversation (object) or ContactFormConversation (object) or EmailConversation (object) or FacebookMessengerConversation (object) or GenericConversation (object) or MessengerConversation (object) or PstnPhoneConversation (object) or SmsConversation (object) or TwitterConversation (object) or WhatsAppConversation (object)(Conversation)required
One of:
data.​idinteger(int64)required
data.​requesterIdstring(uuid)required
data.​channelstringrequired

values: [WhatsApp, Voicemail, WidgetChat, FacebookMessenger, Twitter, Email, ContactForm, Callback, PstnPhone, Sms, Messenger]

data.​createdAtstring(date-time)required
data.​directionstring

values: [Inbound, Internal, Outbound]

data.​statestring

values: [AwaitingPending, Closed, Open, Pending]

data.​stateUpdatedAtstring(date-time)
data.​anonymizedAtstring(date-time)required
data.​linkEmailForward (object) or FollowUp (object) or SideConversation (object)(ConversationLink)
One of:
data.​customAttributesArray of objects(CustomAttribute)
data.​transportExpiresAtstring(date-time)
Response
application/json
{
  "data": {
    "id": 1,
    "requesterId": "d58c8b1c-85ad-4678-a6c8-7442945f3836",
    "channel": "WidgetChat",
    "createdAt": "2020-12-16T09:41:43Z",
    "direction": "Outbound",
    "state": "Open",
    "stateUpdatedAt": "2020-12-16T09:41:43Z",
    "assignment": { … },
    "queue": { … },
    "browserInfo": { … },
    "language": "en",
    "link": { … },
    "customAttributes": [ … ],
    "_type": "ChatConversation"
  }
}

Messages

Operations

Internal Notes

Operations

Ratings

Operations

Tags

Operations

Queues

Operations

Contact Endpoints

Operations

Webhooks

Operations

Templates

Operations

Business Hours

Operations

Knowledge

Operations

Organization

Operations