Skip to content
Dixa API/
/
Get queue

Get queue

Request

Get a queue by id.

Security
ApiKeyAuth
Path
queueIdstring, (uuid)required
GET
/beta/queues/{queueId}
curl -i -X GET \
  'https://dev.dixa.io/beta/queues/{queueId}' \
  -H 'Authorization: YOUR_API_KEY_HERE'

Responses

The queue

Bodyapplication/json
dataobject(Queue)required
Response
{
  "data": {
    "id": "0bf82493-ae46-4c49-aa29-0422136269be",
    "name": "MyCorp main queue",
    "isDefault": true,
    "organizationId": "3de6c0f1-5e84-4d29-9ce9-84033983d4e6",
    "queueThresholds": { … },
    "slaCalculationMethod": "AbandonedIgnored",
    "offerTimeout": 10,
    "offeringAlgorithm": "OneAtATimeRandom",
    "memberListType": "SkillBased",
    "usages": { … },
    "wrapupTimeout": 10,
    "priority": 1,
    "offerAbandonedConversations": false,
    "doNotOfferTimeouts": { … },
    "isDoNotOfferEnabled": true,
    "isPreferredAgentEnabled": false,
    "preferredAgentTimeouts": { … },
    "preferredAgentOfflineTimeout": 500,
    "personalAgentOfflineTimeout": 500,
    "isRestricted": true
  }
}