Dixa
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End Users

Anonymize end user

Request the anonymization of an end user.

SecurityApiKeyAuth
Request
path Parameters
userId
required
string <uuid>

The id of the end user to anonymize

query Parameters
force
boolean

Whether to force close all the conversations initiated by the end user, if any are found in a non closed state.

Responses
202

The end user's anonymization request status

400
404
409
500
patch/v1/endusers/{userId}/anonymize
Request samples 
Response samples 
application/json
{
  • "data": {
    • "id": "6bf55369-a670-4e6b-9f70-ecdb9913549f",
    • "entityType": "UserAnonymizationType",
    • "_type": "User",
    • "initiatedAt": "2021-12-01T12:46:36.581Z[GMT]",
    • "targetEntityId": "f28fafd6-2e42-4441-943c-388a8e0ef433",
    • "requestedBy": "2b01e4c9-0c3a-47d4-9462-cd5a1a4687f5"
    }
}
Create end user
Create an end user.


SecurityApiKeyAuth 
Request 
Request Body schema: application/json
required
The end user's details


additionalEmails
Array of strings
Additional email addresses for the contact


 
additionalPhoneNumbers
Array of strings
Additional phone numbers for the contact


 
avatarUrl
string
The url from which to load the contact's avatar


 
displayName
string
The contact's display name


 
email
string
The contact's primary email address


 
externalId
string
Custom external identifier for the contact


 
firstName
string
The contact's first name


 
lastName
string
The contact's last name


 
middleNames
Array of strings
The contact's middle names


 
phoneNumber
string
The contact's primary phone number


 
Responses 
201
The created end user


400
Invalid value extracted from request context, Invalid value for: body, Validation failure during enduser creation


500
Internal failure during request processing


post/v1/endusers
Request samples 
application/json
{
  • "displayName": "Alice Brown",
  • "email": "alice@brown.com",
  • "phoneNumber": "+551155256325",
  • "additionalEmails": [
    • "alice@secondary.email"
    ],
  • "additionalPhoneNumbers": [
    • "+5566778899"
    ],
  • "firstName": "Alice",
  • "lastName": "Brown",
  • "middleNames": [ ],
  • "avatarUrl": "http://avatar.url",
  • "externalId": "#12345678"
}
Response samples 
application/json
{
  • "data": {
    • "id": "434ce9f5-14c8-4be1-a0a8-f755010deb9b",
    • "createdAt": "2020-12-16T09:41:43Z",
    • "displayName": "Alice Brown",
    • "email": "alice@brown.com",
    • "phoneNumber": "+551155256325",
    • "additionalEmails": [
      • "alice@secondary.email"
      ],
    • "additionalPhoneNumbers": [
      • "+5566778899"
      ],
    • "firstName": "Alice",
    • "lastName": "Brown",
    • "middleNames": [ ],
    • "avatarUrl": "https://files.dixa.io/public/image_id",
    • "externalId": "#12345678",
    • "customAttributes": [
      • {
        • "id": "4baa78bc-4815-4122-9c99-f71cd742d37b",
        • "name": "My Attribute",
        • "identifier": "my_attribute",
        • "value": "My Attribute Value"
        }
      ]
    }
}
Create end users
Create end users.


SecurityApiKeyAuth 
Request 
Request Body schema: application/json
required
The list of end user details


Array of objects (CreateEndUserInput) 
 
Responses 
201
The created end users


400
Invalid value extracted from request context, Invalid value for: body


500
Internal failure during request processing


post/v1/endusers/bulk
Request samples 
application/json
{
  • "data": [
    • {
      • "displayName": "Alice Brown",
      • "email": "alice@brown.com",
      • "phoneNumber": "+551155256325",
      • "additionalEmails": [ ],
      • "additionalPhoneNumbers": [ ],
      • "firstName": "Alice",
      • "lastName": "Brown",
      • "middleNames": [ ],
      • "avatarUrl": "http://avatar.url",
      • "externalId": "#12345678"
      }
    ]
}
Response samples 
application/json
{
  • "data": [
    • {
      • "data": {
        • "id": "93b885ad-fe0d-3089-8df6-34904fd59f71",
        • "createdAt": "2020-12-16T09:41:43Z",
        • "displayName": "Enduser 0",
        • "email": "enduser.0@example.org",
        • "additionalEmails": [ ],
        • "additionalPhoneNumbers": [ ],
        • "middleNames": [ ],
        • "avatarUrl": "https://files.dixa.io/public/image_0_id",
        • "externalId": "#12345678",
        • "customAttributes": [
          • {
            • "id": "ec7f7e7b-b437-32ce-8681-45f71d37b53c",
            • "name": "My Attribute 0",
            • "identifier": "my_attribute_0",
            • "value": "My Attribute Value 0"
            }
          ]
        },
      • "_type": "BulkActionSuccess"
      },
    • {
      • "data": {
        • "id": "55a54008-ad1b-3589-aa21-0d2629c1df41",
        • "createdAt": "2020-12-16T09:41:43Z",
        • "displayName": "Enduser 1",
        • "email": "enduser.1@example.org",
        • "additionalEmails": [ ],
        • "additionalPhoneNumbers": [ ],
        • "middleNames": [ ],
        • "avatarUrl": "https://files.dixa.io/public/image_1_id",
        • "externalId": "#12345678",
        • "customAttributes": [
          • {
            • "id": "8bb6c178-3864-3f96-91cc-6a4de6c51709",
            • "name": "My Attribute 1",
            • "identifier": "my_attribute_1",
            • "value": "My Attribute Value 1"
            }
          ]
        },
      • "_type": "BulkActionSuccess"
      },
    • {
      • "data": {
        • "id": "9e688c58-a548-3b8e-af69-c9e1005ad0bf",
        • "createdAt": "2020-12-16T09:41:43Z",
        • "displayName": "Enduser 2",
        • "email": "enduser.2@example.org",
        • "additionalEmails": [ ],
        • "additionalPhoneNumbers": [ ],
        • "middleNames": [ ],
        • "avatarUrl": "https://files.dixa.io/public/image_2_id",
        • "externalId": "#12345678",
        • "customAttributes": [
          • {
            • "id": "06eca1b4-37c7-304c-83ce-6546c8110110",
            • "name": "My Attribute 2",
            • "identifier": "my_attribute_2",
            • "value": "My Attribute Value 2"
            }
          ]
        },
      • "_type": "BulkActionSuccess"
      },
    • {
      • "data": {
        • "id": "86666835-06aa-3d90-8bbd-5a74ac4edf68",
        • "createdAt": "2020-12-16T09:41:43Z",
        • "displayName": "Enduser 3",
        • "email": "enduser.3@example.org",
        • "additionalEmails": [ ],
        • "additionalPhoneNumbers": [ ],
        • "middleNames": [ ],
        • "avatarUrl": "https://files.dixa.io/public/image_3_id",
        • "externalId": "#12345678",
        • "customAttributes": [
          • {
            • "id": "89e74e64-0b8c-3625-ba29-de0616794d5d",
            • "name": "My Attribute 3",
            • "identifier": "my_attribute_3",
            • "value": "My Attribute Value 3"
            }
          ]
        },
      • "_type": "BulkActionSuccess"
      },
    • {
      • "error": {
        • "id": "1b6d1e11-0626-414e-906a-b80a384cfef0",
        • "message": "Create EndUser [userId=...] in [orgId=...] failed with [errors=...]",
        • "_type": "Validation"
        },
      • "_type": "BulkActionFailure"
      }
    ]
}
Get end user
Get an end user by id.


SecurityApiKeyAuth 
Request 
path Parameters
userId
required
string <uuid> 
The end user id


 
Responses 
200
The end user


400
Invalid value for: path parameter userId, Invalid value extracted from request context


404
An entity in this request could not be found


500
Internal failure during request processing


get/v1/endusers/{userId}
Request samples 
Response samples 
application/json
{
  • "data": {
    • "id": "434ce9f5-14c8-4be1-a0a8-f755010deb9b",
    • "createdAt": "2020-12-16T09:41:43Z",
    • "displayName": "Alice Brown",
    • "email": "alice@brown.com",
    • "phoneNumber": "+551155256325",
    • "additionalEmails": [
      • "alice@secondary.email"
      ],
    • "additionalPhoneNumbers": [
      • "+5566778899"
      ],
    • "firstName": "Alice",
    • "lastName": "Brown",
    • "middleNames": [ ],
    • "avatarUrl": "https://files.dixa.io/public/image_id",
    • "externalId": "#12345678",
    • "customAttributes": [
      • {
        • "id": "4baa78bc-4815-4122-9c99-f71cd742d37b",
        • "name": "My Attribute",
        • "identifier": "my_attribute",
        • "value": "My Attribute Value"
        }
      ]
    }
}
List end user conversations
Lists conversations requested by an end user. 
 Note: Custom attributes are not part of the response at this point. If you need to get custom attributes for a conversation use the GET /conversations/{conversationId} endpoint


SecurityApiKeyAuth 
Request 
path Parameters
userId
required
string <uuid> 
 
query Parameters
pageKey
string
Base64 encoded form of pagination query parameters. Do not try to construct or change programmatically as the internal structure may change without notice.


 
pageLimit
integer <int32> 
Maximum number of results per page. May be used in combination with pageKey to change the number of results in between page requests.


 
Responses 
200
The list of conversations requested by an EndUser


400
Invalid value for: path parameter userId, Invalid value extracted from request context, Invalid value for: query parameter pageLimit, Invalid value for: query parameter pageKey


404
An entity in this request could not be found


500
Internal failure during request processing


get/v1/endusers/{userId}/conversations
Request samples 
Response samples 
application/json
{
  • "data": [
    • {
      • "id": 1,
      • "requesterId": "9deb936b-52e5-4c44-828d-4c8d48fe0c7e",
      • "channel": "WidgetChat",
      • "createdAt": "2020-12-16T09:41:43Z",
      • "direction": "Outbound",
      • "state": "Open",
      • "stateUpdatedAt": "2020-12-16T09:41:43Z",
      • "assignment": {
        • "agentId": "0e4d0ead-dc69-470a-9b3a-e7eb16a56453",
        • "assignedAt": "2020-12-16T11:00:34Z"
        },
      • "queue": {
        • "id": "cd87b232-64c8-4ad5-b81a-6f9233352d97",
        • "queuedAt": "2020-12-16T10:40:40Z"
        },
      • "browserInfo": {
        • "name": "Chrome 9",
        • "version": "91.0.4472.114",
        • "ipAddress": "127.0.0.1",
        • "originatingUrl": "http://localhost:3000/"
        },
      • "language": "en",
      • "link": {
        • "parentId": 1234,
        • "_type": "SideConversation"
        },
      • "_type": "ChatConversation"
      }
    ]
}
List end users
Lists all end users in an organization. It is possible to filter by one of the mutually exclusive parameters: email or phone number. In case both are provided, an error is returned.


SecurityApiKeyAuth 
Request 
query Parameters
email
string
Filter by the contact's email


 
externalId
string
Filter by the contact's external id


 
pageKey
string
Base64 encoded form of pagination query parameters. Do not try to construct or change programmatically as the internal structure may change without notice.


 
pageLimit
integer <int32> 
Maximum number of results per page. May be used in combination with pageKey to change the number of results in between page requests.


 
phone
string
Filter by the contact's phone number


 
Responses 
200
The list of end users


400
Invalid value extracted from request context, Invalid value for: query parameter pageLimit, Invalid value for: query parameter pageKey, Invalid value for: query parameter email, Invalid value for: query parameter phone, Invalid value for: query parameter externalId, Duplicate phone number, Duplicate email address, Invalid filters: Cannot provide more than one filter


404
An entity in this request could not be found


500
Internal failure during request processing


get/v1/endusers
Request samples 
Response samples 
application/json
{
  • "data": [
    • {
      • "id": "93b885ad-fe0d-3089-8df6-34904fd59f71",
      • "createdAt": "2020-12-16T09:41:43Z",
      • "displayName": "Enduser 0",
      • "email": "enduser.0@example.org",
      • "additionalEmails": [ ],
      • "additionalPhoneNumbers": [ ],
      • "middleNames": [ ],
      • "avatarUrl": "https://files.dixa.io/public/image_0_id",
      • "externalId": "#12345678",
      • "customAttributes": [
        • {
          • "id": "ec7f7e7b-b437-32ce-8681-45f71d37b53c",
          • "name": "My Attribute 0",
          • "identifier": "my_attribute_0",
          • "value": "My Attribute Value 0"
          }
        ]
      },
    • {
      • "id": "55a54008-ad1b-3589-aa21-0d2629c1df41",
      • "createdAt": "2020-12-16T09:41:43Z",
      • "displayName": "Enduser 1",
      • "email": "enduser.1@example.org",
      • "additionalEmails": [ ],
      • "additionalPhoneNumbers": [ ],
      • "middleNames": [ ],
      • "avatarUrl": "https://files.dixa.io/public/image_1_id",
      • "externalId": "#12345678",
      • "customAttributes": [
        • {
          • "id": "8bb6c178-3864-3f96-91cc-6a4de6c51709",
          • "name": "My Attribute 1",
          • "identifier": "my_attribute_1",
          • "value": "My Attribute Value 1"
          }
        ]
      },
    • {
      • "id": "9e688c58-a548-3b8e-af69-c9e1005ad0bf",
      • "createdAt": "2020-12-16T09:41:43Z",
      • "displayName": "Enduser 2",
      • "email": "enduser.2@example.org",
      • "additionalEmails": [ ],
      • "additionalPhoneNumbers": [ ],
      • "middleNames": [ ],
      • "avatarUrl": "https://files.dixa.io/public/image_2_id",
      • "externalId": "#12345678",
      • "customAttributes": [
        • {
          • "id": "06eca1b4-37c7-304c-83ce-6546c8110110",
          • "name": "My Attribute 2",
          • "identifier": "my_attribute_2",
          • "value": "My Attribute Value 2"
          }
        ]
      },
    • {
      • "id": "86666835-06aa-3d90-8bbd-5a74ac4edf68",
      • "createdAt": "2020-12-16T09:41:43Z",
      • "displayName": "Enduser 3",
      • "email": "enduser.3@example.org",
      • "additionalEmails": [ ],
      • "additionalPhoneNumbers": [ ],
      • "middleNames": [ ],
      • "avatarUrl": "https://files.dixa.io/public/image_3_id",
      • "externalId": "#12345678",
      • "customAttributes": [
        • {
          • "id": "89e74e64-0b8c-3625-ba29-de0616794d5d",
          • "name": "My Attribute 3",
          • "identifier": "my_attribute_3",
          • "value": "My Attribute Value 3"
          }
        ]
      }
    ]
}
Patch end user
Patch an end user.


SecurityApiKeyAuth 
Request 
path Parameters
userId
required
string <uuid> 
The end user id to be patched


 
Request Body schema: application/json
required
The end user patch


additionalEmails
Array of strings
 
additionalPhoneNumbers
Array of strings
 
avatarUrl
string
 
displayName
string
 
email
string
 
externalId
string
 
firstName
string
 
lastName
string
 
middleNames
Array of strings
 
phoneNumber
string
 
Responses 
200
The patched end user


400
Invalid value for: path parameter userId, Invalid value extracted from request context, Invalid value for: body, Validation failure during update


404
An entity in this request could not be found


500
Internal failure during request processing


patch/v1/endusers/{userId}
Request samples 
application/json
{
  • "displayName": "Alice Brown",
  • "email": "alice@brown.com",
  • "phoneNumber": "+551155256325",
  • "additionalEmails": [
    • "alice@secondary.email"
    ],
  • "additionalPhoneNumbers": [
    • "+5566778899"
    ],
  • "firstName": "Alice",
  • "lastName": "Brown",
  • "middleNames": [ ],
  • "avatarUrl": "http://avatar.url",
  • "externalId": "#12345678"
}
Response samples 
application/json
{
  • "data": {
    • "id": "434ce9f5-14c8-4be1-a0a8-f755010deb9b",
    • "createdAt": "2020-12-16T09:41:43Z",
    • "displayName": "Alice Brown",
    • "email": "alice@brown.com",
    • "phoneNumber": "+551155256325",
    • "additionalEmails": [
      • "alice@secondary.email"
      ],
    • "additionalPhoneNumbers": [
      • "+5566778899"
      ],
    • "firstName": "Alice",
    • "lastName": "Brown",
    • "middleNames": [ ],
    • "avatarUrl": "https://files.dixa.io/public/image_id",
    • "externalId": "#12345678",
    • "customAttributes": [
      • {
        • "id": "4baa78bc-4815-4122-9c99-f71cd742d37b",
        • "name": "My Attribute",
        • "identifier": "my_attribute",
        • "value": "My Attribute Value"
        }
      ]
    }
}
Patch end user custom attributes
Patch custom attributes of an end user


SecurityApiKeyAuth 
Request 
path Parameters
userId
required
string <uuid> 
 
Request Body schema: application/json
required
The custom attributes of an end user to be patched. This should map the custom attribute id to the desired attribute value. Format: Map[UUID, Option[AttributeValue].


additional property
Array of strings or string
AttributeValue values: String[] if the type of the custom attribute is Select or String if the type of the custom attribute is Text


 
Responses 
200
The patched end user attributes


400
Invalid value for: path parameter userId, Invalid value extracted from request context, Invalid value for: body, Invalid input for patching


401
The user who issued the access token used in the request is not authorized to perform the operation


404
An entity in this request could not be found


patch/v1/endusers/{userId}/custom-attributes
Request samples 
application/json
{
  • "274e5a2c-be0d-42c0-b725-3dd533729f68": "abcdef",
  • "befae0d9-9679-42b9-af76-e76f64e28429": [
    • "example1",
    • "example2"
    ]
}
Response samples 
application/json
{
  • "data": [
    • {
      • "id": "274e5a2c-be0d-42c0-b725-3dd533729f68",
      • "name": "End user attribute",
      • "identifier": "end_user_attribute",
      • "value": "abcdef"
      },
    • {
      • "id": "befae0d9-9679-42b9-af76-e76f64e28429",
      • "name": "End user attribute 2",
      • "identifier": "end_user_attribute_2",
      • "value": [
        • "example1",
        • "example2"
        ]
      }
    ]
}
Patch end users
Bulk patch end users.


SecurityApiKeyAuth 
Request 
Request Body schema: application/json
required
List of end user patch actions


Array of objects (BulkPatchEndUserInput) 
 
Responses 
200
The patched end users


400
Invalid value extracted from request context, Invalid value for: body


500
Internal failure during request processing


patch/v1/endusers
Request samples 
application/json
{
  • "data": [
    • {
      • "id": "43b1fe06-a7c4-4f34-8e48-b0559e6acdb9",
      • "displayName": "Alice Brown",
      • "email": "alice@brown.com",
      • "phoneNumber": "+551155256325",
      • "additionalEmails": [
        • "alice@secondary.email"
        ],
      • "additionalPhoneNumbers": [
        • "+5566778899"
        ],
      • "firstName": "Alice",
      • "lastName": "Brown",
      • "middleNames": [ ],
      • "avatarUrl": "http://avatar.url",
      • "externalId": "#12345678"
      }
    ]
}
Response samples 
application/json
{
  • "data": [
    • {
      • "data": {
        • "id": "434ce9f5-14c8-4be1-a0a8-f755010deb9b",
        • "createdAt": "2020-12-16T09:41:43Z",
        • "displayName": "Alice Brown",
        • "email": "alice@brown.com",
        • "phoneNumber": "+551155256325",
        • "additionalEmails": [
          • "alice@secondary.email"
          ],
        • "additionalPhoneNumbers": [
          • "+5566778899"
          ],
        • "firstName": "Alice",
        • "lastName": "Brown",
        • "middleNames": [ ],
        • "avatarUrl": "https://files.dixa.io/public/image_id",
        • "externalId": "#12345678",
        • "customAttributes": [
          • {
            • "id": "4baa78bc-4815-4122-9c99-f71cd742d37b",
            • "name": "My Attribute",
            • "identifier": "my_attribute",
            • "value": "My Attribute Value"
            }
          ]
        },
      • "_type": "BulkActionSuccess"
      },
    • {
      • "error": {
        • "id": "ace11abb-4ed0-42bd-9e3b-4ef6db58e0aa",
        • "message": "Updating EndUser [id=ace11abb-4ed0-42bd-9e3b-4ef6db58e0aa] in [org=b86a1842-437c-4c55-ac4b-0a9cd2f44dfb] failed with [errors=PhoneNumberExists]",
        • "_type": "Validation"
        },
      • "_type": "BulkActionFailure"
      }
    ]
}
Update end user
Update an end user.


SecurityApiKeyAuth 
Request 
path Parameters
userId
required
string <uuid> 
The end user id


 
Request Body schema: application/json
required
The updated details for an end user


additionalEmails
Array of strings
 
additionalPhoneNumbers
Array of strings
 
avatarUrl
string
 
displayName
required
string
 
email
string
 
externalId
string
 
firstName
string
 
lastName
string
 
middleNames
Array of strings
 
phoneNumber
string
 
Responses 
200
The updated end user


400
Invalid value for: path parameter userId, Invalid value extracted from request context, Invalid value for: body, Validation failure during update


404
An entity in this request could not be found


500
Internal failure during request processing


put/v1/endusers/{userId}
Request samples 
application/json
{
  • "displayName": "Alice Brown",
  • "email": "alice@brown.com",
  • "phoneNumber": "+551155256325",
  • "additionalEmails": [
    • "alice@secondary.email"
    ],
  • "additionalPhoneNumbers": [
    • "+5566778899"
    ],
  • "firstName": "Alice",
  • "lastName": "Brown",
  • "middleNames": [
    • "J."
    ],
  • "avatarUrl": "http://avatar.url",
  • "externalId": "#12345678"
}
Response samples 
application/json
{
  • "data": {
    • "id": "434ce9f5-14c8-4be1-a0a8-f755010deb9b",
    • "createdAt": "2020-12-16T09:41:43Z",
    • "displayName": "Alice Brown",
    • "email": "alice@brown.com",
    • "phoneNumber": "+551155256325",
    • "additionalEmails": [
      • "alice@secondary.email"
      ],
    • "additionalPhoneNumbers": [
      • "+5566778899"
      ],
    • "firstName": "Alice",
    • "lastName": "Brown",
    • "middleNames": [
      • "J."
      ],
    • "avatarUrl": "https://files.dixa.io/public/image_id",
    • "externalId": "#12345678",
    • "customAttributes": [
      • {
        • "id": "4baa78bc-4815-4122-9c99-f71cd742d37b",
        • "name": "My Attribute",
        • "identifier": "my_attribute",
        • "value": "My Attribute Value"
        }
      ]
    }
}
Update end users
Bulk update end users.


SecurityApiKeyAuth 
Request 
Request Body schema: application/json
required
List of end user update actions


Array of objects (BulkUpdateEndUserInput) 
 
Responses 
200
The updated end users


400
Invalid value extracted from request context, Invalid value for: body


500
Internal failure during request processing


put/v1/endusers
Request samples 
application/json
{
  • "data": [
    • {
      • "id": "d4826125-559f-496f-ad71-a0340f0cae06",
      • "displayName": "Alice Brown",
      • "email": "alice@brown.com",
      • "phoneNumber": "+551155256325",
      • "additionalEmails": [
        • "alice@secondary.email"
        ],
      • "additionalPhoneNumbers": [
        • "+5566778899"
        ],
      • "firstName": "Alice",
      • "lastName": "Brown",
      • "middleNames": [
        • "J."
        ],
      • "avatarUrl": "http://avatar.url",
      • "externalId": "#12345678"
      }
    ]
}
Response samples 
application/json
{
  • "data": [
    • {
      • "data": {
        • "id": "434ce9f5-14c8-4be1-a0a8-f755010deb9b",
        • "createdAt": "2020-12-16T09:41:43Z",
        • "displayName": "Alice Brown",
        • "email": "alice@brown.com",
        • "phoneNumber": "+551155256325",
        • "additionalEmails": [
          • "alice@secondary.email"
          ],
        • "additionalPhoneNumbers": [
          • "+5566778899"
          ],
        • "firstName": "Alice",
        • "lastName": "Brown",
        • "middleNames": [
          • "J."
          ],
        • "avatarUrl": "https://files.dixa.io/public/image_id",
        • "externalId": "#12345678",
        • "customAttributes": [
          • {
            • "id": "4baa78bc-4815-4122-9c99-f71cd742d37b",
            • "name": "My Attribute",
            • "identifier": "my_attribute",
            • "value": "My Attribute Value"
            }
          ]
        },
      • "_type": "BulkActionSuccess"
      },
    • {
      • "error": {
        • "id": "8fe8f4c3-7bc6-4767-924a-d9afa7ac7009",
        • "message": "Updating EndUser [id:8fe8f4c3-7bc6-4767-924a-d9afa7ac7009] failed with [errors:PhoneNumberExists]",
        • "_type": "Validation"
        },
      • "_type": "BulkActionFailure"
      }
    ]
}
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