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Exports API

Exports API (1.0.0)

Welcome to the Dixa Exports API, which allows you to seamlessly stream up-to-date conversation and message data from the Dixa platform. This can be used to pull Dixa data into your own system, for warehousing purposes. For advanced analytics, BI reporting and audit purposes, have a look at our Analytics API.

Download OpenAPI description
index.json
index.yaml
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Servers
Mock server
https://docs.dixa.io/_mock/openapi/exports-api
https://exports.dixa.io

Returns a list of conversations.

Request

Security
BearerAuth
Query
closed_afterstring(date)

Filter for conversations closed after this date. Format should be yyyy-mm-dd or Unix timestamp in ms

Example: closed_after=2022-01-01
closed_beforestring(date)

Filter for conversations closed before this date. Format should be yyyy-mm-dd or Unix timestamp in ms

Example: closed_before=1646151737080
created_afterstring(date)

Filter for conversations created after this date. Format should be yyyy-mm-dd or Unix timestamp in ms

created_beforestring(date)

Filter for conversations created before this date. Format should be yyyy-mm-dd or Unix timestamp in ms

updated_afterstring(date)

Filter for conversations updated after this date. Format should be yyyy-mm-dd or Unix timestamp in ms

updated_beforestring(date)

Filter for conversations updated before this date. Format should be yyyy-mm-dd or Unix timestamp in ms

last_message_created_afterstring(date)

Filter for conversations where the last message was created after this date. Format should be yyyy-mm-dd or Unix timestamp in ms

last_message_created_beforestring(date)

Filter for conversations where the last message was created before this date. Format should be yyyy-mm-dd or Unix timestamp in ms

csidsArray of integers(int32)

Filter for this list of conversation IDs, comma separated

Example: csids=123,456
curl -i -X GET \
  'https://docs.dixa.io/_mock/openapi/exports-api/v1/conversation_export?closed_after=2022-01-01&closed_before=1646151737080&created_after=2019-08-24&created_before=2019-08-24&updated_after=2019-08-24&updated_before=2019-08-24&last_message_created_after=2019-08-24&last_message_created_before=2019-08-24&csids=123%2C456' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>'

Responses

Array of conversations

Bodyapplication/jsonArray [
idinteger(int32)required

Id of the conversation

created_atinteger(int64)required

Timestamp of when the conversation was created

initial_channelstringrequired

The channel through which the communication was established

Example: "email"
requester_idstring(uuid)required

Id of the enduser who requested the conversation

requester_namestring

Name of the enduser who requested the conversation

requester_emailstring

Email of the enduser who requested the conversation

requester_additional_emailsArray of strings

Additional email addresses of the enduser who requested the conversation

requester_phone_numberstring

Phone number of the enduser who requested the conversation

requester_additional_phone_numbersArray of strings

Additional phone numbers of the enduser who requested the conversation

queued_atnumber(int64)

Timestamp of when the conversation was queued

queue_idstring(uuid)

Id of the last queue where the conversation was placed

queue_namestring

Name of the last queue where the conversation was placed

closed_atnumber(int64)

Timestamp of when the conversation was closed

ratingsArray of objects(Rating)
directionstring

Direction of the conversation

Enum"inbound""outbound"
assigned_atinteger(int64)

Timestamp of when the conversation was assigned to an agent

assignee_idstring(uuid)

Id of the agent that the conversation was assigned to

assignee_namestring

Name of the agent that the conversation was assigned to

assignee_emailstring

Email of the agent that the conversation was assigned to

assignee_phone_numberstring

Phone number of the agent that the conversation was assigned to

to_provisioned_phone_number_idstring

Called phone number id (for inbound calls), which is the phone number itself

to_provisioned_phone_number_namestring

Name of the called phone number provided

dixa_email_integration_idstring

Id of the email integration, which is the email address itself

dixa_email_integration_sender_namestring

Sender name of the email integration, if it exists

forwarding_emailstring

Forwarding email address

facebook_page_idstring

Page id coming from facebook

facebook_page_namestring

Page name coming from facebook

widget_idstring(uuid)

Id of the widget that was used

widget_namestring

Name of the widget that was used

tagsArray of strings

All tags associated with the conversation

tags_infoArray of strings

All tags info associated with the conversation

conversation_wrapup_notesArray of strings

All notes associated with the conversation

transferee_namestring

Target entity name of the transfer, which is either a queue or a user

transfer_timenumber(int64)

Timestamp of the latest transfer

originating_countrystring

Country the conversation originates from

updated_atnumber(int64)

Timestamp of when the conversation was last time updated

last_message_created_atnumber(int64)

Timestamp of when the last associated message was created

statusstring

Status of the conversation

Enum"open""closed""pending""awaitingpending"
transferee_numberstring

Phone number of the agent to whom the conversation was transferred

from_provisioned_phone_number_idstring

Calling phone number id (for outbound calls), which is the phone number itself

from_provisioned_phone_number_namestring

Name of the calling phone number provided

subjectstring

Subject field (for email and contact form)

anonymized_atnumber(int64)

Timestamp of when the conversation was anonymized

custom_fieldsArray of objects(CustomAttribute)
exports_handling_durationnumber(int64)

Cumulative assignment time across all agents that handled the conversation (in seconds). Can be different from handling_duration. This value corresponds to the handling_duration field in the "Integrations -> Export Conversations" CSV file.

link_typestring

Type of link associated with the conversation

Enum"email_forward""follow_up""side""related"
Example: "side"
linked_atinteger(int64)

Timestamp of when the conversation was linked

Example: 1762787749131
linked_tointeger(int32)

ID of the conversation this conversation is linked to

Example: 14665
rating_scoreinteger(int32)Deprecated

Rating score. This field is only relevant if you have set up the thumbs up/down ratings

Enum01
rating_messagestringDeprecated

Rating message associated with the rating score. This field is only relevant if you have set up the thumbs up/down ratings

total_durationnumber(int64)Deprecated

Call duration in seconds if it exists. This is a derived value closed_at - created_at. For advanced analytics, take a look at our Analytics API.

handling_durationnumber(int64)Deprecated

Handling duration in seconds. This is a derived value closed_at - assigned_at. For advanced analytics, take a look at our Analytics API.

]
Response
application/json
[
  {
    "id": 0,
    "created_at": 0,
    "initial_channel": "email",
    "requester_id": "5fe88a55-c92f-4e12-bd25-87bf15036ce9",
    "requester_name": "string",
    "requester_email": "string",
    "requester_additional_emails": [ … ],
    "requester_phone_number": "string",
    "requester_additional_phone_numbers": [ … ],
    "queued_at": 0,
    "queue_id": "cefd6192-7a66-4699-a2fc-dbb7f43ad507",
    "queue_name": "string",
    "closed_at": 0,
    "rating_score": 0,
    "rating_message": "string",
    "ratings": [ … ],
    "direction": "inbound",
    "assigned_at": 0,
    "assignee_id": "e209ca2d-190b-4818-b659-67d4ef4f1ce8",
    "assignee_name": "string",
    "assignee_email": "string",
    "assignee_phone_number": "string",
    "to_provisioned_phone_number_id": "string",
    "to_provisioned_phone_number_name": "string",
    "total_duration": 0,
    "handling_duration": 0,
    "dixa_email_integration_id": "string",
    "dixa_email_integration_sender_name": "string",
    "forwarding_email": "string",
    "facebook_page_id": "string",
    "facebook_page_name": "string",
    "widget_id": "917f3fdb-2905-481f-8ff6-04c0fb7d466c",
    "widget_name": "string",
    "tags": [ … ],
    "tags_info": [ … ],
    "conversation_wrapup_notes": [ … ],
    "transferee_name": "string",
    "transfer_time": 0,
    "originating_country": "string",
    "updated_at": 0,
    "last_message_created_at": 0,
    "status": "open",
    "transferee_number": "string",
    "from_provisioned_phone_number_id": "string",
    "from_provisioned_phone_number_name": "string",
    "subject": "string",
    "anonymized_at": 0,
    "custom_fields": [ … ],
    "exports_handling_duration": 0,
    "link_type": "side",
    "linked_at": 1762787749131,
    "linked_to": 14665
  }
]

Returns a list of messages.

Request

Security
BearerAuth
Query
created_afterstring(date)

Filter for conversations created after this date. Format should be yyyy-mm-dd or Unix timestamp in ms

Example: created_after=2022-01-01
created_beforestring(date)

Filter for conversations created before this date. Format should be yyyy-mm-dd or Unix timestamp in ms

Example: created_before=1646151737080
curl -i -X GET \
  'https://docs.dixa.io/_mock/openapi/exports-api/v1/message_export?created_after=2022-01-01&created_before=1646151737080' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>'

Responses

Array of messages

Bodyapplication/jsonArray [
idstring(uuid)

Id of the message

csidinteger(int32)

Id of the conversation the message belongs to

created_atinteger(int64)

Timestamp of when the message was created

initial_channelstring

The channel through which the communication was established

Example: "widgetchat"
author_namestring

Name of the author of the message

author_emailstring

Email of the author of the message

directionstring

Direction of the conversation

Enum"inbound""outbound"
textstring

The full message text. Not relevant for PSTN phone and voicemail channels

from_phone_numberstring

Phone number the conversation was initiated from. Relevant only for PTSN phone and voicemail channels

to_phone_numberstring

Phone number the conversation was aimed for. Relevant only for PTSN phone and voicemail channels

durationnumber(int64)

Length of the call/voicemail. Relevant only for PTSN phone and voicemail channels

recording_urlstring

Link to the recording of the call. Relevant only for PTSN phone channel

voicemail_urlstring

Link to the voicemail. Relevant only for voicemail channel

toArray of strings

Email address(es) a conversation was aimed for. Relevant only for email and contact form channels

fromstring

Email address a conversation was initiated from. Relevant only for email and contact form channels

ccArray of strings

Email address(es) included in the email as CC. Relevant only for email channel

bccArray of strings

Email address(es) included in the email as BCC. Relevant only for email channel

attached_filesArray of strings

Link(s) to files that have been attached to the message. Relevant only for email and Facebook Messenger channel

is_automated_messageboolean

Whether a message has been generated automatically or by an agent. Relevant only for widget chat

chat_input_questionstring

Input question initiating the conversation. Relevant only for widget chat

Example: "How can we help?"
chat_input_answerstring

Input answer initiating the conversation. Relevant only for widget chat

Example: "None of the above"
chat_menu_textstring

Menu text initiating the conversation. Relevant only for widget chat

Example: "Please input your order number."
form_submissionobject

Form submission associated with the message. Relevant only for Messenger and ContactForm channels

Example: {"name":"John Doe","email":"johndoe@gmail.com","phone":"+4512345678"}
]
Response
application/json
[
  {
    "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
    "csid": 0,
    "created_at": 0,
    "initial_channel": "widgetchat",
    "author_name": "string",
    "author_email": "string",
    "direction": "inbound",
    "text": "string",
    "from_phone_number": "string",
    "to_phone_number": "string",
    "duration": 0,
    "recording_url": "string",
    "voicemail_url": "string",
    "to": [ … ],
    "from": "string",
    "cc": [ … ],
    "bcc": [ … ],
    "attached_files": [ … ],
    "is_automated_message": true,
    "chat_input_question": "How can we help?",
    "chat_input_answer": "None of the above",
    "chat_menu_text": "Please input your order number.",
    "form_submission": { … }
  }
]