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Agents

Create agent

Create an agent.

SecurityApiKeyAuth
Request
Request Body schema: application/json
required

The agent's details

additionalEmails
Array of strings unique

Additional email addresses for the agent

additionalPhoneNumbers
Array of strings unique

Additional phone numbers for the agent

avatarUrl
string

The url from which to load the agent's avatar

displayName
required
string

The agent's display name

email
required
string

The agent's primary email address

firstName
string

The agent's first name

lastName
string

The agent's last name

middleNames
Array of strings

The agent's middle names

phoneNumber
string

The agent's primary phone number

Responses
201

The created agent

400

Invalid value extracted from request context, Invalid value for: body, Validation failure during agent creation

500

Internal failure during request processing

post/v1/agents
Request samples
application/json
{
  • "displayName": "Alice Brown",
  • "email": "alice@brown.com",
  • "phoneNumber": "+551155256325",
  • "additionalEmails": [
    • "alice@secondary.email"
    ],
  • "additionalPhoneNumbers": [
    • "+5566778899"
    ],
  • "firstName": "Alice",
  • "lastName": "Brown",
  • "middleNames": [ ],
  • "avatarUrl": "http://avatar.url"
}
Response samples
application/json
{
  • "data": {
    • "id": "4d2ab456-8510-4a35-b266-e502160d5177",
    • "createdAt": "2020-12-16T09:41:43Z",
    • "displayName": "Alice Brown",
    • "email": "alice@brown.com",
    • "avatarUrl": "https://files.dixa.io/public/image_id",
    • "phoneNumber": "+551155256325",
    • "additionalEmails": [
      • "alice@secondary.email"
      ],
    • "additionalPhoneNumbers": [
      • "+5566778899"
      ],
    • "firstName": "Alice",
    • "lastName": "Brown",
    • "middleNames": [ ],
    • "roles": [
      • "Agent"
      ]
    }
}

Create agents

Create agents in bulk.

SecurityApiKeyAuth
Request
Request Body schema: application/json
required

The list of agent's details

Array of objects (CreateAgentInput)
Responses
201

The created agents

400

Invalid value extracted from request context, Invalid value for: body

500

Internal failure during request processing

post/v1/agents/bulk
Request samples
application/json
{
  • "data": [
    • {
      • "displayName": "Alice Brown",
      • "email": "alice@brown.com",
      • "phoneNumber": "+551155256325",
      • "additionalEmails": [ ],
      • "additionalPhoneNumbers": [ ],
      • "firstName": "Alice",
      • "lastName": "Brown",
      • "middleNames": [ ],
      • "avatarUrl": "http://avatar.url"
      }
    ]
}
Response samples
application/json
{
  • "data": [
    • {
      • "data": {
        • "id": "93b885ad-fe0d-3089-8df6-34904fd59f71",
        • "createdAt": "2020-12-16T09:41:43Z",
        • "displayName": "Agent 0",
        • "email": "agent.0@example.org",
        • "avatarUrl": "https://files.dixa.io/public/image_0_id",
        • "additionalEmails": [ ],
        • "additionalPhoneNumbers": [ ],
        • "middleNames": [ ],
        • "roles": [
          • "Agent"
          ]
        },
      • "_type": "BulkActionSuccess"
      },
    • {
      • "data": {
        • "id": "55a54008-ad1b-3589-aa21-0d2629c1df41",
        • "createdAt": "2020-12-16T09:41:43Z",
        • "displayName": "Agent 1",
        • "email": "agent.1@example.org",
        • "avatarUrl": "https://files.dixa.io/public/image_1_id",
        • "additionalEmails": [ ],
        • "additionalPhoneNumbers": [ ],
        • "middleNames": [ ],
        • "roles": [
          • "Agent"
          ]
        },
      • "_type": "BulkActionSuccess"
      },
    • {
      • "data": {
        • "id": "9e688c58-a548-3b8e-af69-c9e1005ad0bf",
        • "createdAt": "2020-12-16T09:41:43Z",
        • "displayName": "Agent 2",
        • "email": "agent.2@example.org",
        • "avatarUrl": "https://files.dixa.io/public/image_2_id",
        • "additionalEmails": [ ],
        • "additionalPhoneNumbers": [ ],
        • "middleNames": [ ],
        • "roles": [
          • "Agent"
          ]
        },
      • "_type": "BulkActionSuccess"
      },
    • {
      • "data": {
        • "id": "86666835-06aa-3d90-8bbd-5a74ac4edf68",
        • "createdAt": "2020-12-16T09:41:43Z",
        • "displayName": "Agent 3",
        • "email": "agent.3@example.org",
        • "avatarUrl": "https://files.dixa.io/public/image_3_id",
        • "additionalEmails": [ ],
        • "additionalPhoneNumbers": [ ],
        • "middleNames": [ ],
        • "roles": [
          • "Agent"
          ]
        },
      • "_type": "BulkActionSuccess"
      },
    • {
      • "error": {
        • "id": "e8ecd53b-2f6c-4471-a3a0-34d94caff8c8",
        • "message": "Create Agent [userId=...] in [orgId=...] failed with [errors=...]",
        • "_type": "Validation"
        },
      • "_type": "BulkActionFailure"
      }
    ]
}

Delete agent

Downgrade an agent/admin to become an end user.

SecurityApiKeyAuth
Request
path Parameters
agentId
required
string <uuid>

The agent/admin id

Responses
204

The agent/admin was successfully downgraded to end user

400

Invalid value for: path parameter agentId, Invalid value extracted from request context, Validation failure during delete processing

404

An entity in this request could not be found

delete/v1/agents/{agentId}
Request samples 
Response samples 
application/json
{
  • "message": "Decoding failure in request"
}
Get agent
Get an agent/admin by id.


SecurityApiKeyAuth 
Request 
path Parameters
agentId
required
string <uuid> 
The agent/admin id


 
Responses 
200
The agent/admin


400
Invalid value for: path parameter agentId, Invalid value extracted from request context


404
An entity in this request could not be found


500
Internal failure during request processing


get/v1/agents/{agentId}
Request samples 
Response samples 
application/json
{
  • "data": {
    • "id": "4d2ab456-8510-4a35-b266-e502160d5177",
    • "createdAt": "2020-12-16T09:41:43Z",
    • "displayName": "Alice Brown",
    • "email": "alice@brown.com",
    • "avatarUrl": "https://files.dixa.io/public/image_id",
    • "phoneNumber": "+551155256325",
    • "additionalEmails": [
      • "alice@secondary.email"
      ],
    • "additionalPhoneNumbers": [
      • "+5566778899"
      ],
    • "firstName": "Alice",
    • "lastName": "Brown",
    • "middleNames": [ ],
    • "roles": [
      • "Agent"
      ]
    }
}
Get presence
Get the presence status for an agent/admin.


SecurityApiKeyAuth 
Request 
path Parameters
agentId
required
string <uuid> 
The agent/admin id


 
Responses 
200
The agent/admin presence status


400
Invalid value for: path parameter agentId, Invalid value extracted from request context


404
An entity in this request could not be found


500
Internal failure during request processing


get/v1/agents/{agentId}/presence
Request samples 
Response samples 
application/json
{
  • "data": {
    • "userId": "ec7f7e7b-b437-32ce-8681-45f71d37b53c",
    • "requestTime": "2021-12-01T12:46:35.935",
    • "lastSeen": "2021-12-01T12:46:35.935",
    • "presenceStatus": "Working",
    • "connectionStatus": "Online",
    • "activeChannels": [
      • "Email",
      • "FacebookMessenger"
      ]
    }
}
List agents
Lists all agents/admins in an organization. It is possible to filter by one of the mutually exclusive parameters: email or phone number. In case both are provided, an error is returned.


SecurityApiKeyAuth 
Request 
query Parameters
email
string
The agent/admin email filter


 
pageKey
string
Base64 encoded form of pagination query parameters. Do not try to construct or change programmatically as the internal structure may change without notice.


 
pageLimit
integer <int32> 
Maximum number of results per page. May be used in combination with pageKey to change the number of results in between page requests.


 
phone
string
The agent/admin phone number filter


 
Responses 
200
The list of agents/admins


400
Invalid value extracted from request context, Invalid value for: query parameter pageLimit, Invalid value for: query parameter pageKey, Invalid value for: query parameter email, Invalid value for: query parameter phone, Duplicate phone number, Duplicate email address, Invalid filters: Cannot provide both phone number and email address


404
An entity in this request could not be found


500
Internal failure during request processing


get/v1/agents
Request samples 
Response samples 
application/json
{
  • "data": [
    • {
      • "id": "93b885ad-fe0d-3089-8df6-34904fd59f71",
      • "createdAt": "2020-12-16T09:41:43Z",
      • "displayName": "Agent 0",
      • "email": "agent.0@example.org",
      • "avatarUrl": "https://files.dixa.io/public/image_0_id",
      • "additionalEmails": [ ],
      • "additionalPhoneNumbers": [ ],
      • "middleNames": [ ],
      • "roles": [
        • "Agent"
        ]
      },
    • {
      • "id": "55a54008-ad1b-3589-aa21-0d2629c1df41",
      • "createdAt": "2020-12-16T09:41:43Z",
      • "displayName": "Agent 1",
      • "email": "agent.1@example.org",
      • "avatarUrl": "https://files.dixa.io/public/image_1_id",
      • "additionalEmails": [ ],
      • "additionalPhoneNumbers": [ ],
      • "middleNames": [ ],
      • "roles": [
        • "Agent"
        ]
      },
    • {
      • "id": "9e688c58-a548-3b8e-af69-c9e1005ad0bf",
      • "createdAt": "2020-12-16T09:41:43Z",
      • "displayName": "Agent 2",
      • "email": "agent.2@example.org",
      • "avatarUrl": "https://files.dixa.io/public/image_2_id",
      • "additionalEmails": [ ],
      • "additionalPhoneNumbers": [ ],
      • "middleNames": [ ],
      • "roles": [
        • "Agent"
        ]
      },
    • {
      • "id": "86666835-06aa-3d90-8bbd-5a74ac4edf68",
      • "createdAt": "2020-12-16T09:41:43Z",
      • "displayName": "Agent 3",
      • "email": "agent.3@example.org",
      • "avatarUrl": "https://files.dixa.io/public/image_3_id",
      • "additionalEmails": [ ],
      • "additionalPhoneNumbers": [ ],
      • "middleNames": [ ],
      • "roles": [
        • "Agent"
        ]
      }
    ]
}
List presence
List the presence status for all agents/admins in an organization.


SecurityApiKeyAuth 
Responses 
200
The list of presence status for all agents/admins


400
Invalid value extracted from request context


500
Internal failure during request processing


get/v1/agents/presence
Request samples 
Response samples 
application/json
[
  • {
    • "userId": "d31a73fc-d67b-49ec-9534-1f36a0c4c906",
    • "requestTime": "2021-12-01T12:46:35.935",
    • "lastSeen": "2021-12-01T12:46:35.935",
    • "presenceStatus": "Working",
    • "connectionStatus": "Online",
    • "activeChannels": [
      • "Email",
      • "FacebookMessenger"
      ]
    },
  • {
    • "userId": "8026cb51-184b-424f-8686-c6bc7bcf88eb",
    • "requestTime": "2021-12-01T12:46:35.935",
    • "lastSeen": "2021-12-01T12:46:35.935",
    • "presenceStatus": "Working",
    • "connectionStatus": "Online",
    • "activeChannels": [
      • "Email",
      • "FacebookMessenger",
      • "PstnPhone"
      ]
    }
]
List teams
List the teams in which the agent/admin is a member.


SecurityApiKeyAuth 
Request 
path Parameters
agentId
required
string <uuid> 
The agent/admin id


 
Responses 
200
The list of teams in which the agent/admin is a member


400
Invalid value for: path parameter agentId, Invalid value extracted from request context


404
An entity in this request could not be found


500
Internal failure during request processing


get/v1/agents/{agentId}/teams
Request samples 
Response samples 
application/json
{
  • "data": [
    • {
      • "id": "e8ecd53b-2f6c-4471-a3a0-34d94caff8c8"
      },
    • {
      • "id": "4d2ab456-8510-4a35-b266-e502160d5177"
      }
    ]
}
Patch agent
Patch an agent/admin.


SecurityApiKeyAuth 
Request 
path Parameters
agentId
required
string <uuid> 
The agent/admin id


 
Request Body schema: application/json
required
The agent/admin patch


additionalEmails
Array of strings  unique 
Additional email addresses for the agent


 
additionalPhoneNumbers
Array of strings  unique 
Additional phone numbers for the agent


 
avatarUrl
string
The url from which to load the agent's avatar


 
displayName
string
The agent's display name


 
firstName
string
The agent's first name


 
lastName
string
The agent's last name


 
middleNames
Array of strings
The agent's middle names


 
phoneNumber
string
The agent's primary phone number


 
Responses 
200
The patched agent/admin


400
Invalid value for: path parameter agentId, Invalid value extracted from request context, Invalid value for: body, Validation failure during update


404
An entity in this request could not be found


500
Internal failure during request processing


patch/v1/agents/{agentId}
Request samples 
application/json
{
  • "displayName": "Alice Brown",
  • "additionalEmails": [ ],
  • "additionalPhoneNumbers": [ ],
  • "firstName": "Alice",
  • "lastName": "Brown",
  • "middleNames": [ ],
  • "avatarUrl": "http://avatar.url"
}
Response samples 
application/json
{
  • "data": {
    • "id": "4d2ab456-8510-4a35-b266-e502160d5177",
    • "createdAt": "2020-12-16T09:41:43Z",
    • "displayName": "Alice Brown",
    • "email": "alice@brown.com",
    • "avatarUrl": "https://files.dixa.io/public/image_id",
    • "phoneNumber": "+551155256325",
    • "additionalEmails": [
      • "alice@secondary.email"
      ],
    • "additionalPhoneNumbers": [
      • "+5566778899"
      ],
    • "firstName": "Alice",
    • "lastName": "Brown",
    • "middleNames": [ ],
    • "roles": [
      • "Agent"
      ]
    }
}
Patch agents
Bulk patch agents/admins.


SecurityApiKeyAuth 
Request 
Request Body schema: application/json
optional
List of agent/admin patch actions


 Array 
additionalEmails
Array of strings  unique 
Additional email addresses for the agent


 
additionalPhoneNumbers
Array of strings  unique 
Additional phone numbers for the agent


 
avatarUrl
string
The url from which to load the agent's avatar


 
displayName
string
The agent's display name


 
firstName
string
The agent's first name


 
id
required
string
Unique identifier for the agent


 
lastName
string
The agent's last name


 
middleNames
Array of strings
The agent's middle names


 
phoneNumber
string
The agent's primary phone number


 
Responses 
200
The list of patch action outcomes


400
Invalid value extracted from request context, Invalid value for: body


500
Internal failure during request processing


patch/v1/agents
Request samples 
application/json
[
  • {
    • "id": "434ce9f5-14c8-4be1-a0a8-f755010deb9b",
    • "displayName": "AB",
    • "additionalEmails": [ ],
    • "additionalPhoneNumbers": [ ],
    • "middleNames": [ ]
    },
  • {
    • "id": "434ce9f5-14c8-4be1-a0a8-f755010deb9c",
    • "displayName": "JB",
    • "additionalEmails": [ ],
    • "additionalPhoneNumbers": [ ],
    • "middleNames": [ ]
    }
]
Response samples 
application/json
{
  • "data": [
    • {
      • "data": {
        • "id": "4d2ab456-8510-4a35-b266-e502160d5177",
        • "createdAt": "2020-12-16T09:41:43Z",
        • "displayName": "AB",
        • "email": "jb@example.org",
        • "avatarUrl": "https://files.dixa.io/public/image_id",
        • "additionalEmails": [ ],
        • "additionalPhoneNumbers": [ ],
        • "middleNames": [ ],
        • "roles": [
          • "Agent"
          ]
        },
      • "_type": "BulkActionSuccess"
      },
    • {
      • "error": {
        • "id": "434ce9f5-14c8-4be1-a0a8-f755010deb9c",
        • "message": "Agent not found",
        • "_type": "NotFound"
        },
      • "_type": "BulkActionFailure"
      }
    ]
}
Update agent
Update an agent/admin.


SecurityApiKeyAuth 
Request 
path Parameters
agentId
required
string <uuid> 
The agent id


 
Request Body schema: application/json
required
The updated details for an agent/admin


additionalEmails
Array of strings  unique 
Additional email addresses for the agent


 
additionalPhoneNumbers
Array of strings  unique 
Additional phone numbers for the agent


 
avatarUrl
string
The url from which to load the agent's avatar


 
displayName
required
string
The agent's display name


 
firstName
string
The agent's first name


 
lastName
string
The agent's last name


 
middleNames
Array of strings
The agent's middle names


 
phoneNumber
string
The agent's primary phone number


 
Responses 
200
The updated agent/admin


400
Invalid value for: path parameter agentId, Invalid value extracted from request context, Invalid value for: body, Validation failure during update


404
An entity in this request could not be found


500
Internal failure during request processing


put/v1/agents/{agentId}
Request samples 
application/json
{
  • "displayName": "Alice Brown",
  • "phoneNumber": "+551155256325",
  • "additionalEmails": [ ],
  • "additionalPhoneNumbers": [ ],
  • "firstName": "Alice",
  • "lastName": "Brown",
  • "middleNames": [
    • "Julia"
    ],
  • "avatarUrl": "http://avatar.url"
}
Response samples 
application/json
{
  • "data": {
    • "id": "4d2ab456-8510-4a35-b266-e502160d5177",
    • "createdAt": "2020-12-16T09:41:43Z",
    • "displayName": "Alice Brown",
    • "email": "alice@brown.com",
    • "avatarUrl": "https://files.dixa.io/public/image_id",
    • "phoneNumber": "+551155256325",
    • "additionalEmails": [
      • "alice@secondary.email"
      ],
    • "additionalPhoneNumbers": [
      • "+5566778899"
      ],
    • "firstName": "Alice",
    • "lastName": "Brown",
    • "middleNames": [
      • "Julia"
      ],
    • "roles": [
      • "Agent"
      ]
    }
}
Update agents
Bulk update agents/admins.


SecurityApiKeyAuth 
Request 
Request Body schema: application/json
optional
The list of agent/admin update actions


 Array 
additionalEmails
Array of strings  unique 
Additional email addresses for the agent


 
additionalPhoneNumbers
Array of strings  unique 
Additional phone numbers for the agent


 
avatarUrl
string
The url from which to load the agent's avatar


 
displayName
required
string
The agent's display name


 
firstName
string
The agent's first name


 
id
required
string
Unique identifier for the agent


 
lastName
string
The agent's last name


 
middleNames
Array of strings
The agent's middle names


 
phoneNumber
string
The agent's primary phone number


 
Responses 
200
The list of update action outcomes


400
Invalid value extracted from request context, Invalid value for: body


500
Internal failure during request processing


put/v1/agents
Request samples 
application/json
[
  • {
    • "id": "434ce9f5-14c8-4be1-a0a8-f755010deb9b",
    • "displayName": "Alice Brown",
    • "phoneNumber": "+551155256325",
    • "additionalEmails": [ ],
    • "additionalPhoneNumbers": [ ],
    • "firstName": "Alice",
    • "lastName": "Brown",
    • "middleNames": [ ],
    • "avatarUrl": "http://avatar.url"
    }
]
Response samples 
application/json
{
  • "data": [
    • {
      • "data": {
        • "id": "4d2ab456-8510-4a35-b266-e502160d5177",
        • "createdAt": "2020-12-16T09:41:43Z",
        • "displayName": "Alice Brown",
        • "email": "alice@brown.com",
        • "avatarUrl": "https://files.dixa.io/public/image_id",
        • "phoneNumber": "+551155256325",
        • "additionalEmails": [
          • "alice@secondary.email"
          ],
        • "additionalPhoneNumbers": [
          • "+5566778899"
          ],
        • "firstName": "Alice",
        • "lastName": "Brown",
        • "middleNames": [ ],
        • "roles": [
          • "Agent"
          ]
        },
      • "_type": "BulkActionSuccess"
      }
    ]
}
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