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Webhooks

Create Webhook Subscription

Create a Webhook Subscription.

SecurityApiKeyAuth
Request
Request Body schema: application/json
required

The Webhook Subscription to be created

required
BasicAuth (object) or NoAuth (object) or TokenAuth (object) (WebhookAuthorization)

Authorization to be added as a header in the webhook request. Can be either, Basic auth, added as 'Basic base64encoded(<username>:<password>)', Token auth, added as 'Bearer <token value>', or no auth

enabled
boolean

Defines whether this Webhook Subscription is enabled or disabled. Default is true

events
Array of strings unique

The set of events this Webhook Subscription subscribes to. Allowed values: [ConversationPending, AgentUnbannedEnduser, ConversationMessageAdded, ConversationTagAdded, AgentBannedIp, ConversationAssigned, ConversationPendingExpired, ConversationTransferred, ConversationEnqueued, ConversationCreated, ConversationUnassigned, ConversationOpen, ConversationAbandoned, ConversationClosed, ConversationNoteAdded, AgentBannedEnduser, ConversationEndUserReplaced, AgentUnbannedIp, ConversationTagRemoved, ConversationRated]

object (Map_WebhookEventType_Filters)
name
required
string

The Webhook Subscription name

url
required
string

URL of the server that the webhook request should be sent to

Responses
201

The created Webhook Subscription

400

Invalid value extracted from request context, Invalid value for: body, Validation failure during Webhook Subscription creation

500

Internal Server Error

post/beta/webhooks
Request samples
application/json
{
  • "name": "Dashboard Integration",
  • "events": [
    • "ConversationCreated",
    • "ConversationClosed"
    ],
  • "url": "https://example.webhook/dashboard_integration",
  • "authorization": {
    • "username": "webhook_user",
    • "password": "webhook_password",
    • "_type": "BasicAuth"
    },
  • "enabled": true,
  • "filters": {
    • "Conversation": {
      • "strategy": "All",
      • "conditions": [
        • {
          • "field": "InitialChannel",
          • "values": [
            • "email",
            • "pstn_phone"
            ],
          • "_type": "IsOneOf"
          },
        • {
          • "field": "QueueId",
          • "values": [
            • "f0475e4c-64ae-4c8e-8644-4ed10dc8d752"
            ],
          • "_type": "IsNotOneOf"
          }
        ],
      • "_type": "CombinedFilters"
      }
    }
}
Response samples
application/json
{
  • "data": {
    • "id": "cb452b81-6748-40ab-af85-6559b371bc5d",
    • "name": "Dashboard Integration",
    • "subscribedEvents": [
      • "ConversationCreated",
      • "ConversationClosed"
      ],
    • "url": "https://example.webhook/dashboard_integration",
    • "headers": {
      • "Authorization": "Basic d2ViaG9va191c2VyOndlYmhvb2tfcGFzc3dvcmQ="
      },
    • "secretKey": "4g4h988p468g785965b780684bde5546c52gge658d76b4q33fb69c526ea4bdbc",
    • "enabled": true,
    • "createdAt": "2023-08-01T09:30:15Z",
    • "createdBy": "e979cc3b-17b2-4850-b049-13c758763d1c",
    • "updatedAt": "2023-08-02T15:09:30Z",
    • "updatedBy": "64b777c3-eb82-49fb-bb3e-294afb5d840c",
    • "filters": {
      • "Conversation": {
        • "strategy": "All",
        • "conditions": [
          • {
            • "field": "InitialChannel",
            • "values": [
              • "email",
              • "pstn_phone"
              ],
            • "_type": "IsOneOf"
            },
          • {
            • "field": "QueueId",
            • "values": [
              • "f0475e4c-64ae-4c8e-8644-4ed10dc8d752"
              ],
            • "_type": "IsNotOneOf"
            }
          ],
        • "_type": "CombinedFilters"
        }
      }
    }
}

Delete Webhook Subscription

Delete a Webhook Subscription.

SecurityApiKeyAuth
Request
path Parameters
webhookSubscriptionId
required
string <uuid>
Responses
204

The Webhook Subscription was successfully deleted

400

Invalid value for: path parameter webhookSubscriptionId, Invalid value extracted from request context

404

An entity in this request could not be found

500

Internal failure during request processing

delete/beta/webhooks/{webhookSubscriptionId}
Request samples 
Response samples 
application/json
{
  • "message": "Invalid value in request"
}
List all Webhook Subscriptions
List of all Webhook Subscriptions in an organization.


SecurityApiKeyAuth 
Responses 
200
The List of Webhook Subscriptions


400
Invalid value extracted from request context


500
Internal Server Error


get/beta/webhooks
Request samples 
Response samples 
application/json
{
  • "data": [
    • {
      • "id": "cb452b81-6748-40ab-af85-6559b371bc5d",
      • "name": "Dashboard Integration",
      • "subscribedEvents": [
        • "ConversationCreated",
        • "ConversationClosed"
        ],
      • "url": "https://example.webhook/dashboard_integration",
      • "headers": {
        • "Authorization": "Basic d2ViaG9va191c2VyOndlYmhvb2tfcGFzc3dvcmQ="
        },
      • "secretKey": "4g4h988p468g785965b780684bde5546c52gge658d76b4q33fb69c526ea4bdbc",
      • "enabled": true,
      • "createdAt": "2023-08-01T09:30:15Z",
      • "createdBy": "e979cc3b-17b2-4850-b049-13c758763d1c",
      • "updatedAt": "2023-08-02T15:09:30Z",
      • "updatedBy": "64b777c3-eb82-49fb-bb3e-294afb5d840c",
      • "filters": {
        • "Conversation": {
          • "strategy": "All",
          • "conditions": [
            • {
              • "field": "InitialChannel",
              • "values": [
                • "email",
                • "pstn_phone"
                ],
              • "_type": "IsOneOf"
              },
            • {
              • "field": "QueueId",
              • "values": [
                • "f0475e4c-64ae-4c8e-8644-4ed10dc8d752"
                ],
              • "_type": "IsNotOneOf"
              }
            ],
          • "_type": "CombinedFilters"
          }
        }
      }
    ]
}
Patch Webhook Subscription
Patch a Webhook Subscription.


SecurityApiKeyAuth 
Request 
path Parameters
webhookSubscriptionId
required
string <uuid> 
 
Request Body schema: application/json
required
The Webhook Subscription fields to be patched


BasicAuth (object) or NoAuth (object) or TokenAuth (object) (WebhookAuthorization) 
Authorization to be added as a header in the webhook request. Can be either, Basic auth, added as 'Basic base64encoded(<username>:<password>)', Token auth, added as 'Bearer <token value>', or no auth


 
enabled
boolean
Defines whether this Webhook Subscription is enabled or disabled


 
events
Array of strings  unique 
The set of events this Webhook Subscription subscribes to. Allowed values: [ConversationPending, AgentUnbannedEnduser, ConversationMessageAdded, ConversationTagAdded, AgentBannedIp, ConversationAssigned, ConversationPendingExpired, ConversationTransferred, ConversationEnqueued, ConversationCreated, ConversationUnassigned, ConversationOpen, ConversationAbandoned, ConversationClosed, ConversationNoteAdded, AgentBannedEnduser, ConversationEndUserReplaced, AgentUnbannedIp, ConversationTagRemoved, ConversationRated]


 
object (Map_WebhookEventType_Filters) 
 
name
string
The Webhook Subscription name


 
url
string
URL of the server that the webhook request should be sent to


 
Responses 
200
The patched Webhook Subscription


400
Invalid value for: path parameter webhookSubscriptionId, Invalid value extracted from request context, Invalid value for: body, Validation failure during Webhook Subscription patching


500
Internal Server Error


patch/beta/webhooks/{webhookSubscriptionId}
Request samples 
application/json
{
  • "name": "New name",
  • "events": [
    • "ConversationNoteAdded"
    ],
  • "authorization": {
    • "value": "eyDoiGciOqGYUzI1NiJ4.eyJ0eQJRUapoYXBpIiwib4JxA5lkIjoiNTVmMmE6MmItYjU4NF33MDMxLTk2NTktOTE2M.qPoOZoQYDn4rn-akaLmVFka15JAV7TF6QT8UHOUTIy0",
    • "_type": "TokenAuth"
    },
  • "filters": {
    • "Conversation": {
      • "strategy": "All",
      • "conditions": [
        • {
          • "field": "InitialChannel",
          • "values": [
            • "email",
            • "pstn_phone"
            ],
          • "_type": "IsOneOf"
          },
        • {
          • "field": "QueueId",
          • "values": [
            • "f0475e4c-64ae-4c8e-8644-4ed10dc8d752"
            ],
          • "_type": "IsNotOneOf"
          }
        ],
      • "_type": "CombinedFilters"
      }
    }
}
Response samples 
application/json
{
  • "data": {
    • "id": "cb452b81-6748-40ab-af85-6559b371bc5d",
    • "name": "New name",
    • "subscribedEvents": [
      • "ConversationNoteAdded"
      ],
    • "url": "https://example.webhook/dashboard_integration",
    • "headers": {
      • "Authorization": "Bearer eyDoiGciOqGYUzI1NiJ4.eyJ0eQJRUapoYXBpIiwib4JxA5lkIjoiNTVmMmE6MmItYjU4NF33MDMxLTk2NTktOTE2M.qPoOZoQYDn4rn-akaLmVFka15JAV7TF6QT8UHOUTIy0"
      },
    • "secretKey": "4g4h988p468g785965b780684bde5546c52gge658d76b4q33fb69c526ea4bdbc",
    • "enabled": true,
    • "createdAt": "2023-08-01T09:30:15Z",
    • "createdBy": "e979cc3b-17b2-4850-b049-13c758763d1c",
    • "updatedAt": "2023-08-02T15:09:30Z",
    • "updatedBy": "64b777c3-eb82-49fb-bb3e-294afb5d840c",
    • "filters": {
      • "Conversation": {
        • "strategy": "All",
        • "conditions": [
          • {
            • "field": "InitialChannel",
            • "values": [
              • "email",
              • "pstn_phone"
              ],
            • "_type": "IsOneOf"
            },
          • {
            • "field": "QueueId",
            • "values": [
              • "f0475e4c-64ae-4c8e-8644-4ed10dc8d752"
              ],
            • "_type": "IsNotOneOf"
            }
          ],
        • "_type": "CombinedFilters"
        }
      }
    }
}
Webhook Subscription
Get a Webhook Subscription by ID.


SecurityApiKeyAuth 
Request 
path Parameters
webhookSubscriptionId
required
string <uuid> 
 
Responses 
200
The Webhook Subscription


400
Invalid value for: path parameter webhookSubscriptionId, Invalid value extracted from request context


404
An entity in this request could not be found


500
Internal Server Error


get/beta/webhooks/{webhookSubscriptionId}
Request samples 
Response samples 
application/json
{
  • "data": {
    • "id": "cb452b81-6748-40ab-af85-6559b371bc5d",
    • "name": "Dashboard Integration",
    • "subscribedEvents": [
      • "ConversationCreated",
      • "ConversationClosed"
      ],
    • "url": "https://example.webhook/dashboard_integration",
    • "headers": {
      • "Authorization": "Basic d2ViaG9va191c2VyOndlYmhvb2tfcGFzc3dvcmQ="
      },
    • "secretKey": "4g4h988p468g785965b780684bde5546c52gge658d76b4q33fb69c526ea4bdbc",
    • "enabled": true,
    • "createdAt": "2023-08-01T09:30:15Z",
    • "createdBy": "e979cc3b-17b2-4850-b049-13c758763d1c",
    • "updatedAt": "2023-08-02T15:09:30Z",
    • "updatedBy": "64b777c3-eb82-49fb-bb3e-294afb5d840c",
    • "filters": {
      • "Conversation": {
        • "strategy": "All",
        • "conditions": [
          • {
            • "field": "InitialChannel",
            • "values": [
              • "email",
              • "pstn_phone"
              ],
            • "_type": "IsOneOf"
            },
          • {
            • "field": "QueueId",
            • "values": [
              • "f0475e4c-64ae-4c8e-8644-4ed10dc8d752"
              ],
            • "_type": "IsNotOneOf"
            }
          ],
        • "_type": "CombinedFilters"
        }
      }
    }
}
Webhook Subscription Event Logs
Get the latest Webhook Subscription Event logs.


SecurityApiKeyAuth 
Request 
path Parameters
event
required
string
 
webhookSubscriptionId
required
string <uuid> 
 
Responses 
200
The Webhook Subscription Event Logs


400
Invalid value for: path parameter webhookSubscriptionId, Invalid value extracted from request context


404
An entity in this request could not be found


500
Internal Server Error


get/beta/webhooks/{webhookSubscriptionId}/delivery-status/logs/{event}
Request samples 
Response samples 
application/json
{
  • "data": [
    • {
      • "deliveryDetail": {
        • "deliveryTimestamp": "2023-09-15T12:00:00.000Z",
        • "success": true,
        • "responseCode": 200,
        • "responseText": "OK"
        },
      • "payload": "{ \"event_id\": \"8967e0c6-fe64-4105-bf71-14ae0c256gg4\", \"event_fqn\": \"CONVERSATION_NOTE_ADDED\", \"event_version\": \"1\", \"event_timestamp\": \"2023-09-15T12:00:00.000Z\", \"organization\": { \"id\": \"g1b15dq2-bba8-48a8-a92e-852014a166r9\", \"name\": \"Your Org Name\" }, \"data\": { \"conversation\": { \"csid\": 1234, \"channel\": \"WIDGET_CHAT\", \"status\": \"OPEN\", \"direction\": \"INBOUND\", \"queue\": { \"id\": \"b5b10483-7d28-4dea-bf8d-0d88cc3bd7cc\", \"name\": \"Your Queue\" }, \"contact_point\": \"Your Contact Point\", \"requester\": { \"id\": \"ec4a2b65-0403-42b3-b054-8998325fd8ac\", \"name\": \"Test Requester\", \"email\": \"test@example.com\", \"phone\": null, \"roles\": [ \"Enduser\" ] }, \"assignee\": { \"id\": \"cccb8520-e24f-43bf-8344-49d07665d854\", \"name\": \"An Agent\", \"email\": \"agent@yourcompany.com\", \"phone\": \"+4511223344\", \"roles\": [ \"Admin\", \"TeamLead\", \"SystemAdmin\", \"Agent\" ] }, \"subject\": null, \"tags\": [], \"created_at\": \"2023-09-01T12:00:00.000Z\" }, \"note_id\": \"ac951357-5189-4707-add7-616af55698q7\", \"text\": \"Some Note Added\", \"created_at\": \"2023-09-15T12:00:00.000Z\", \"author\": { \"id\": \"cccb8520-e24f-43bf-8344-49d07665d854\", \"name\": \"An Agent\", \"email\": \"agent@yourcompany.com\", \"phone\": \"+4511223344\", \"roles\": [ \"Admin\", \"TeamLead\", \"SystemAdmin\", \"Agent\" ] } } }"
      },
    • {
      • "deliveryDetail": {
        • "deliveryTimestamp": "2023-09-15T08:00:00.000Z",
        • "success": true,
        • "responseCode": 200,
        • "responseText": "OK"
        },
      • "payload": "{ \"event_id\": \"9963e0c6-fe64-4105-bf71-14ae0c123hh5\", \"event_fqn\": \"CONVERSATION_NOTE_ADDED\", \"event_version\": \"1\", \"event_timestamp\": \"2023-09-15T08:00:00.000Z\", \"organization\": { \"id\": \"g1b15dq2-bba8-48a8-a92e-852014a166r9\", \"name\": \"Your Org Name\" }, \"data\": { \"conversation\": { \"csid\": 1234, \"channel\": \"WIDGET_CHAT\", \"status\": \"OPEN\", \"direction\": \"INBOUND\", \"queue\": { \"id\": \"b5b10483-7d28-4dea-bf8d-0d88cc3bd7cc\", \"name\": \"Your Queue\" }, \"contact_point\": \"Your Contact Point\", \"requester\": { \"id\": \"ec4a2b65-0403-42b3-b054-8998325fd8ac\", \"name\": \"Test Requester\", \"email\": \"test@example.com\", \"phone\": null, \"roles\": [ \"Enduser\" ] }, \"assignee\": { \"id\": \"cccb8520-e24f-43bf-8344-49d07665d854\", \"name\": \"An Agent\", \"email\": \"agent@yourcompany.com\", \"phone\": \"+4511223344\", \"roles\": [ \"Admin\", \"TeamLead\", \"SystemAdmin\", \"Agent\" ] }, \"subject\": null, \"tags\": [], \"created_at\": \"2023-09-01T12:00:00.000Z\" }, \"note_id\": \"ac951357-5189-4707-add7-616af55698q7\", \"text\": \"First Note\", \"created_at\": \"2023-09-15T08:00:00.000Z\", \"author\": { \"id\": \"cccb8520-e24f-43bf-8344-49d07665d854\", \"name\": \"An Agent\", \"email\": \"agent@yourcompany.com\", \"phone\": \"+4511223344\", \"roles\": [ \"Admin\", \"TeamLead\", \"SystemAdmin\", \"Agent\" ] } } }"
      }
    ]
}
Webhook Subscription Last Delivery Statuses
Get the latest delivery statuses of a Webhook Subscription.


SecurityApiKeyAuth 
Request 
path Parameters
webhookSubscriptionId
required
string <uuid> 
 
Responses 
200
The Latest Delivery Statuses of a Webhook Subscription


400
Invalid value for: path parameter webhookSubscriptionId, Invalid value extracted from request context


404
An entity in this request could not be found


500
Internal Server Error


get/beta/webhooks/{webhookSubscriptionId}/delivery-status
Request samples 
Response samples 
application/json
{
  • "data": [
    • {
      • "event": "ConversationCreated",
      • "deliveryStatus": {
        • "deliveryTimestamp": "2023-09-15T12:00:00.000Z",
        • "success": true,
        • "responseCode": 200,
        • "responseText": "OK",
        • "_type": "DeliveryDetail"
        }
      },
    • {
      • "event": "ConversationClosed",
      • "deliveryStatus": {
        • "_type": "NoRecentDelivery"
        }
      }
    ]
}
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